Frequently Asked Questions - Find quick answers to your questions below...
How do I create an account?
- Click the "Log In" link at the top of our site.
- Go to the "New Customer?" Section click on "Create Account"
- Then simply follow the prompts to complete setting up your account.
How do I edit my account information?
Click the "Log In" link at the top right hand side of our site, you must log in to edit your account information.
I forgot my password.
Click the "Log In" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password?". Click that link and fill in your email to receive an email with a link to reset your password.
How do I find a product or category?
In order to find the product(s) you're looking for, you may: (1) use the Category menu located at the top of our website, or (2) type a keyword into the PRODUCT SEARCH box. If you have any trouble locating a product, feel free to contact customer service by emailing: firstname.lastname@example.org for assistance. You may also use our convenient contact form by simply clicking here.
How do I navigate this website?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas, scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact support by emailing: email@example.com for assistance. You may also use our convenient contact form by simply clicking here.
Do you have a showroom I can visit?
We do not have a public showroom however, you may shop 24/7 online using our website. Please note that we are available for inquiries during business hours by phone: Monday to Friday from 9:00 am to 5:30 pm by calling 631-392-0680 or email at: firstname.lastname@example.org. In addition to our main location on Long Island, NY, we ship from warehouses located throughout the U.S.
When will my order ship?
Most items are shipped within 24-48 hours after your order is processed and can take 1-5 business days to reach any continental U.S. destination. However, availability may affect shipping times. After your order has been processed you will receive an email confirmation (usually within 24-48 hours). If there are any shipping delays or back orders, you will be notified.
When will my backorder arrive?
Backordered items are not currently in stock at any of the warehouse locations. We have ordered the product from the supplier, but have not received a date yet as to when, or if, we will receive this product. We will update you periodically on the status of your order via email. If the supplier is unable to fulfill an order, your order will in turn be canceled. While we regret canceling any orders due to a shortage of inventory, sometimes these circumstances are beyond our control.
My order never arrived.
If it has been 10 business days since receipt of your email confirmation please contact us at: email@example.com and a representative will respond to your inquiry. Please include your order number. You may also use our convenient contact form by simply clicking here.
What is your Payment Policy?
We gladly accept: AMERICAN EXPRESS, VISA, MASTER CARD, DISCOVER and PAYPAL. Bank Checks, Certified Money Orders are also welcome. Please note that orders by checks will not be shipped until payment is received and cleared (usually 7 to 10 business days). We are unable to accept cash for Internet orders. All payments are taken in U.S. currency.
Do I have to pay sales tax?
Applicable sales tax will be charged on total merchandise, including shipping & handling fees, for orders shipped within New York State.
What are my payment choices?
During the checkout process you may choose any of our current payment options: PAYPAL, VISA, MASTERCARD, AMERICAN EXPRESS, and DISCOVER cards. For Certified Money Orders and/or Bank Checks, send your payments to:
Store Fixtures Direct
34 E. Main Street #238
Smithtown, NY 11787
Please note that we will not ship your order until payment has been confirmed. For more information please see our Payment Policy section.
When will my credit card be charged?
We do not charge your credit card until the date we process your order for shipment. For large-sized/weighted items requiring special shipment we do not process your payment (Credit Card) until we have received your approval on the final shipping costs. All orders are subject to payment verification and acceptance before shipping.
I have a question on my charges.
Click the "Log In" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service via email at: firstname.lastname@example.org for further assistance. You may also use our convenient contact form by simply clicking here.
I need a copy of my receipt/invoice.
Click the "login" link at the top of our site to print a copy of your order. Click on the "contact us" to request invoices.
Is your site secure?
This website is Level 1 PCI compliant and the shopping cart also includes SSL encryption, providing the highest standard in Internet security.
I need instructions for assembling my product.
Please check for available assembly guides on the specific product item page by clicking on the "Assembly Guide" tab.
How much is my shipping?
We offer free shipping on many items. For all other items, the Shipping is automatically calculated for the majority of products offered by StoreFixturesDirect.com prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will see shipping costs for your purchases. Please note, large-sized/weighted items (i.e. Gondola Shelving, Slatwall Panels, Showcases, etc.) require special shipping. After submitting your order, you will receive an email with shipping costs on any large-sized/weighted items for approval. Please note that your payment will not be fully processed for these special items and these items will NOT be shipped until we receive your approval on the shipping costs. PLEASE RESPOND IMMEDIATELY TO OUR REQUEST FOR SHIPPING APPROVAL SO THAT YOUR ORDER IS NOT DELAYED.
An item is missing from my shipment.
It is common for some products to be shipped separately from different warehouses. Please keep in mind that partial or backordered items are packaged and shipped separately. Check previous email notifications from StoreFixturesDirect.com for specific information regarding partially shipped or backordered items. If after verifying that an item is missing (and not arriving separately) contact us within 48 hours of receipt of your order and a representative will respond to your inquiry. Please email: email@example.com and include your order number. You may also use our convenient contact form by simply clicking here.
I received the wrong product.
If you feel that you have received the wrong product, you must contact customer service within 48 hours of receiving the product. Email us at firstname.lastname@example.org and include your order number and a representative will respond to your inquiry. You may also use our convenient contact form by simply clicking here.
What if I my order arrived damaged?
We require that you inspect your item(s) immediately upon delivery. We are not responsible for missing items and/or damage that is not reported to us within the first 24 hours of receipt of delivery. You must open all cartons, skids and packaging while the driver is present and inspect your merchandise for any damages.In the unlikely event that damage occurs during transit to your shipping location. Follow these steps:
- Do NOT sign truck bill of lading.
- Print "Damaged Upon Arrival" where you would normally sign.
- Contact Store Fixtures Direct immediately (within 24 hours of receipt) at: (631) 392-0680.
For complete details on our shipping, inspection, damages and returns policy click here to see our Store Policies.
What is your return policy?
Please see our Store Policies Returns Policy section for complete details regarding our return policy.
How do I return my product?
Please see our Store Policies Return Policy section for more information on returning an item.
When will my credit for returned items appear on my account?
Credits usually take 7-10 business days from the time we receive your returned item(s). See our Returns Policy section for complete information on our returns policy.
What are your Store Policies?
For a complete detailed explanation of StoreFixturesDirect.com online store policies including shipping methods, acceptance of goods, return policies, cancellations and payment methods, click here.
What do I do if I need additional support?
If you need further assistance you may contact us via email or phone. Click here for further information.