Store Policies

Shipping Information

Shipments will be made via the most reasonable methods as determined by Store Fixtures DirectTMStore Fixtures  DirectTM will have the sole discretion to select the method of shipment, routing of shipment, point of origin of shipment and selection of carrier FOB (Freight On Board) shipping point. Shipping and delivery dates given by Store Fixtures DirectTM are estimates only. Store Fixtures DirectTM will not be liable for damages due to the delay in, or the inability to complete, manufacture or deliver goods due to labor difficulties, weather, Acts of God, governmental acts or regulations, shipping delays, inability to obtain equipment or material from the sources of supply, or any other cause whatsoever beyond the reasonable control of Store Fixtures DirectTM. The customer will pay Store Fixtures  DirectTM reasonable storage and handling charges for any shipments that are delayed on account of the customer. On all orders placed via the internet, shipping charges will be added to order before shipping of order. Store Fixtures DirectTM reserves the right to ship part or partial orders without prior notification.

Shipping methods that may be used are as follows:

  • Most merchandise will be shipped via UPS, Fedex or USPS. Unless: Some items are not able to be shipped via regular ground shipping due to size or weight limits so they will be shipped using a LTL trucking company. Curbside delivery unless specified. Customer is responsible for any additional freight charges 
  • Next Day, 2nd Day Air, 3-Day maybe available at an additional cost.

 

Partial Shipments

Store Fixtures DirectTM reserves the right to ship part of or partial orders without prior notification. If the majority of the order is backordered, a representative will contact you.

Inspection and Damaged Shipments

** We require that you inspect your item(s) immediately upon delivery. **

All packages delivered should be inspected UPON RECEIPT. We are not responsible for missing items and/or damage that is not reported to us within the first 24 hours of receipt of delivery. You must open all cartons, skids and packaging while the driver is present and inspect your merchandise for any damages. You must call Store Fixtures DirectTM immediately at: (631) 392-0680, to report any damages. Failure to properly notate damages will waive our right to file a claim against the carrier on your behalf.

In the unlikely event that damage occurs during transit to your shipping location. Follow these steps:

  1. Do NOT sign truck bill of loading.
  2. Print "Damaged Upon Arrival" where you would normally sign.
  3. Contact Store Fixtures Direct immediately at: (631) 392-0680.

 

We will file a claim and send you a replacement product. We will send out a new product or replacement part at our discretion. We are not responsible for replacing damaged merchandise that is not reported to us within the first 24 hours of receipt.

Store Fixtures DirectTM will not be responsible or liable for any merchandise claims of damage if the merchandise is not properly inspected by the recipient (all cartons, skids and packaging opened) at the time of truck delivery and in the presence of the driver. No claims of damaged merchandise received by common carrier delivery will be accepted by Store Fixtures DirectTM if recipient fails to properly inspect merchandise (by opening all cartons, skids, and packaging) in the presence of the driver. No claim of damaged merchandise received by common carrier delivery will be accepted by Store Fixtures DirectTM if recipient signs the truck bill of lading that the merchandise was received in good condition.

All risk of loss or damage and all incidents of title and ownership will pass to the customer when Store Fixtures Direct completes delivery of the goods to the carrier (F.O.B. point of origin of shipment) even though Store Fixture Direct may have selected the carrier. In no event will Store Fixtures DirectTM be liable for any loss or damage, including but not limited to loss of profits or incidental or consequential damages, that result after Store Fixtures DirectTM delivers the goods. For any such loss or damage, Store Fixtures DirectTM will have no responsibility whatsoever. However, Store Fixtures Direct will initiate claims directly with the carrier on your behalf.

Acceptance

All goods sold pursuant to this instrument are subject to inspection by the customer promptly upon the customer’s receipt and, unless Store Fixtures DirectTM is advised in writing to the contrary, such goods will be deemed to be accepted as conforming with the requirements of this instrument and free from all discoverable defects. If the customer finds the goods to be non-conforming, the customer must promptly advice Store Fixtures DirectTM in writing, specifying all claimed defects or non-conformities and the customer will give Store Fixtures DirectTM an opportunity to investigate.

Store Fixtures DirectTM will not be responsible or accountable for loss of anticipatory profits, or for special, minor or significant damages allegedly caused by the user of such items. There are no warranties, either expressed or implied, as to the quality, workmanship, design, merchantability, suitability, or condition of the items for any particular purpose, or any other representation or warranty whatsoever.

Return Policy

Your satisfaction is important to us. Most products may be returned within 30 days of receipt and must include original packing slip/invoice, be in original carton and in unused condition. Specialty items, including but not limited to display tables, wrap counters, mannequins, display cases, gondola shelving and slatwall panels are not returnable.

Authorized returns will receive a full product credit (minus shipping fees and restocking fee of 25%) to the method of payment used at time of order. All freight charges are at the full expense of the customer.

To return a qualified item, you must first obtain a Return Authorization number from our Customer Service Department. DO NOT SHIP merchandise back to our Store Fixtures DirectTM address. You will be provided with return address information. We must be notified in advance of any return. Unauthorized returns will be refused and shipped back to the sender at their full expense.

All items returned must be in original cartons. No returns are accepted after 30 days of the ship date. For more information please contact us.

Store Fixtures DirectTM will replace, refund or issue store credit for any item we deem valid for return. We will not be responsible or accountable for loss of anticipatory profits, or for special, minor or significant damages allegedly caused by the user of such items. There are no warranties, either expressed or implied, as to the quality, workmanship, design, merchantability, suitability, or condition of the items for any particular purpose, or any other representation or warranty whatsoever.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers. Store Fixtures DirectTM reserves the right to refuse or cancel any orders placed for product listed at the incorrect price.

Cancellations Policy

If you need to cancel your order please contact Store Fixtures DirectTM immediately by email using the contact form on the website or call (631) 392-0680. Please note, once an order has entered production or shipped it may not be cancelled. If your item is returnable, you may return the item subject to the return policy.

Indemnification

You agree to defend, indemnify and hold Store Fixtures DirectTM harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the site.

Minors

Store Fixtures Direct does not sell products to children, but to adults who can purchase with a credit card or other certified payment method. If you are under 18, you may use Store Fixtures DirectTM only with consent of a parent or guardian. Store Fixtures DirectTM reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Disclaimer of Warranties and Limitation of Liability

This site is provided by Store Fixtures DirectTM on an "as is" and "as available" basis. Store Fixtures DirectTM makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site. To the full extent permissible by applicable law, Store Fixtures DirectTM disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Without limiting the foregoing, Store Fixtures DirectTM disclaims any and all warranties, express or implied, for any merchandise offered on this web site. You acknowledge, by your use of the Store Fixtures DirectTM web site, that your use of the web site is at your sole risk. This disclaimer does not apply to any product warranty offered by the manufacturer of the item. This disclaimer constitutes an essential part of this agreement.

Limitation of Liability

Under no circumstances and under no legal or equitable theory, whether in tort, contract, strict liability or otherwise, shall Store Fixtures DirectTM or any of its affiliates, employees, directors, officers, agents, vendors or suppliers be liable to you or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use this and other Store Fixtures DirectTM web sites, including, without limitation, damages for lost profits, loss of goodwill, loss of data, work stoppage, accuracy of results, or computer failure or malfunction, even if an authorized representative of Store Fixtures DirectTM has been advised of or should have known of the possibility of such damages. In no event will Store Fixtures DirectTM be liable for any damages in excess of the fees paid by you in connection with your use of the site during the six month period preceding the date on which the claim arose. Some states do not allow limitations on how long an implied warranty lasts, so the foregoing limitations may not apply to you.

Applicable Law

This Agreement shall be governed by and construed under New York law as such law applies to agreements between New York residents entered into and to be performed within New York. Any action or proceeding arising out of or related to these Terms of Use or your use of this site must be brought in the state or federal courts of New York.

Electronic Communications

When you visit the Store Fixtures DirectTM website or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio/video media, digital downloads, data compilations, and software, is the property of Store Fixtures DirectTM, Inc. or its content suppliers and protected by United States and international copyright laws.

The compilation of all content on this site is the exclusive property of Store Fixtures DirectTM and protected by U.S. and international copyright laws. All software used on this site is the property of Store Fixtures DirectTM or its software suppliers and protected by United States and international copyright laws.